Fast response times, a thorough understanding of every detail, and prompt problem resolution are essential to complaint management. If our organization's operations are poorly structured, customers will soon notice when their complaints are handled. Long waiting times and unsatisfactory answers are clear indicators of inefficient business operations.
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The widespread adoption of CRM systems has greatly simplified customer management and sales processes for small and medium-sized businesses. Many people think of CRM systems as essential, all-in-one solutions that cover most business processes. However, when complex sales processes push a CRM system to its limits, a much more flexible workflow management solution is likely to be needed.
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Direct customer communication requires a wide range of supporting solutions and extensive information. Incoming requests must be tracked, and staff need the right knowledge to resolve issues quickly and without delay. Since requests received through customer service are closely connected to all other business activities, seamless information flow between departments is essential.
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Evolving business needs often require us to manage specialized data. Ideally, this additional information is automatically incorporated into master data. In an existing system, these changes can pose significant challenges, as dependencies between systems must also be managed. But there is a solution!
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xFLOWer and Corvinus University of Budapest have launched a joint AI development project involving business informatics students. The young team is exploring the potential of artificial intelligence through fresh ideas and language models. The 12-week program aims to bring the best solutions into the production system, while xFLOWer mentors support and inspire the students.
Read moreAccording to the ancient Japanese philosophy of Kaizen, progress comes through small but consistent steps. xFLOWer workflow management software offers a digital solution built on this principle: it makes processes flexible, simplifies the integration of user feedback, and supports continuous improvement. Read on to discover how small changes can deliver significant results.
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Every year, the time comes when employees can start planning their leave—and in some workplaces, they are required to do so. This is usually straightforward for employees, but it can create challenges for managers. Keeping track of who wants to take time off, when and for how many days in an Excel spreadsheet may seem like the simplest solution. However, inaccurate records or even a few missing details can cause problems later. Considerable time then has to be spent clarifying information, coordinating schedules and revising plans.
Read moreEvery organization is best placed to define the challenges it faces in sales. With this in mind, we highlight a few common issues we encounter most frequently among our clients, without attempting to provide an exhaustive list.
Read moreBest of xFLOWer.ai! Anything can be described as a process—even a monkey in a tree. You prompted xFLOWer.ai; now we showcase the results.
Read moreDefining, assigning and continuously managing employee access rights is a critical aspect of business operations. The new xFLOWer Identity Management module supports this.
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Day-to-day operations rely on business processes that keep a company running. We use dedicated functional systems to support individual steps in these processes: invoicing software to issue invoices, a CRM system to maintain customer and partner records, and a ticketing system to manage reported issues. However, these processes are not constrained by the systems we intend to use or by what any given system can do. As a result, completing a business process often involves multiple systems—or even multiple departments.
Read moreThe Rejtő Faculty of Óbuda University and Click On Hungary Kft. have signed a strategic agreement to strengthen students’ practical training in quality management and process management and launch joint research projects.
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